Carrier and JD.com announce new strategic cooperation at a signing ceremony at JD.com’s global headquarters in Beijing on July 23. The agreement means Carrier brands and businesses, including Toshiba HVAC and Carrier Residential & Light Commercial, will deepen their collaboration with JD.com to jointly build an omni-channel digital retail ecosystem for home comfort solutions, combining JD.com’s online e-commerce capabilities and extensive offline retail network.
Carrier is part of Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions. Listed on both Nasdaq and Hong Kong Stock Exchange, JD.com is China’s largest retailer by revenue and has over 700 million annual active customers.
Mark Kwok, President of Residential & Light Commercial Comfort Solutions, North Asia, Carrier, and Zhang Jing, lead of Residential Air Conditioning Division, JD Home Appliances, JD.com, attended the signing ceremony.
Mark Kwok, President of Residential & Light Commercial Comfort Solutions, North Asia, Carrier, said: “This strategic cooperation with JD.com marks an important milestone for Carrier to further strengthen our local presence and accelerate the transformation of our retail business in China, marking the evolution between Carrier and JD.com from limited channels collaboration to strategic synergy featuring diversified business operations, full-category coverage and end-to-end integration. Through collaboration with JD.com, Carrier will provide one-stop comfort solutions while enhancing the purchasing and user experience for local consumers. It also supports ongoing innovation and the evolution of its business model.”
Zhang Jing, Head of Residential Air Conditioning Division, JD Home Appliances, JD.com, said: “Our collaboration means we can build on our respective strengths to deepen collaboration across channel development, and service innovation. Our shared goal is to create greater value for consumers by bringing high-quality home appliances to market faster, offering more competitive pricing and delivering a consistently strong experience throughout the customer journey. This will not only help meet consumers’ growing expectations for a better quality of life, but also drive closer integration between online and offline channels and further improve the air-conditioning shopping experience.”